Web or App? Mobile HTML or HTML5 Sites Vs. Mobile Apps Part 2

Our clients, analysts, partners, media and technical nerds all agree on one thing: there is no agreement on mobile apps vs. mobile web. Last week, our Account Director Caroline van den Bergh spoke at the Getjar Conference in London to shed light on the current situation.

Her speech makes clear why there will be no winner in the near future:

1. Rate of Technology Improvement

-        HTML5 is a common standard by WC3 that took 5 years to develop. Getting to the next major release of HTML will take just as long.

       iOS and Android are proprietary development standards with at least one major and several minor releases a year (iOS 5 had more than 1500 new APIs)

Innovation will continue to happen at a much faster pace for apps than for the mobile web. To deliver the latest and greatest new features, hardware, user experience and speed, the only option is apps.

2. Discovery

It is still easier to drive traffic to an app than to a mobile website without spending money on advertising. An app is promoted through the appstores, especially when launched. External sites often review and suggest apps to their readers. This creates  natural exposure, that is not present for sites.

3. Purpose

Frequently used utilities whose features don’t require an internet connection will benefit greatly from apps. Services that are almost completely updated every day such as news may be easier to deliver through a mobile website, although stickiness may increase with an app.

If you are a well known brand and want to benefit from the mobile channel you probably need to invest in both mobile web and apps. In terms of budget, mobile websites are generally much simpler and therefore cheaper. That said, a mobile website and an app of the same complexity will cost about the same, but you'll have to develop the app again for each new platform – porting between platforms simply doesn't get the quality level that our brands expect. 

For more about the cost of developing mobile apps see our previous blogs.

To find out more about mobile web vs apps download the full presentation here.

Mobile App versus Mobile Website: Busting Myths

Many brands find themselves debating whether to develop a mobile website, a mobile application or both. There are many things to consider when choosing a strategy.

A website optimised for mobile is an important part of any long term mobile strategy. For specific campaigns, and complex user interaction, an app often is a better solution. Apps deliver a richer user experience and can therefore create a more intense interaction with customers. A mobile website however, will give broader reach and as they are more accessible to search engines can be a great tool to point users to your service.

 When should you develop a mobile website?

• As the core element of your mobile presence in any long term mobile strategy
• If you expect to get a lot of traffic through search

When should you develop a mobile app?

• If the concept/service you want to deliver is too rich for a mobile website
• If the app is used as a tool that complements an existing web online presence
• To make the service more convenient for your users, often re-locating and re-loading a web site takes a lot longer than starting an app.

  

Common Myths of why mobile websites are better than apps

1. Mobile websites are much cheaper

A mobile website with the same functionality and similar user experience to an app will cost pretty much the same. Especially if you want to deliver it across multiple platforms. However, expectations for a mobile website are generally lower than for an equivalent app. So bringing down the functionality will also bring down the cost. Yet still, the service needs to be tested on the target devices if you want to be certain that it works, which can be fairly expensive.

2. Mobile websites always give access to a wider variety of devices

In theory WAP/XHTML should work on most devices. Differences in browsers, display resolutions, input methods (touch screen or keyboard), API differences, etc. still cause a lot of customization work per device group. For a richer user experience you need to invest in a platform that renders the mobile website correctly for each device.

3. HTML5 will solve all these problems

Unfortunately this is not the case since:

a) The browsers still vary significantly between different platforms, OS versions and in the case of Android between different devices. This is unlikely to change and creates a lot of work for effective QA.

b) The functionality supported by each device is different. HTML5 on mobile devices can integrate with parts of the native functionality such as Location, Messaging, Contacts, Accelerometer, etc.

c) The codecs for video in particular are different depending on the OS

4. It's easier to find a mobile website

If the mobile website is available among the top 5 search results on Google this may be the case. But even this can be challenging since websites and mobile websites are mixed. Also note that you need to implement redirects from your website to your mobile website so that the user gets the best customer experience.

5. A website bookmark is just as good as having the app icon on the phone

One of the greatest advantages of an app is that the icon is or can be visible on the home screen of the device and therefore always a few clicks away. Bookmarks are usually hidden considerably deeper down in the menu structure and therefore used less frequently.

6. People will just use the mobile app once anyway

Some mobile websites and mobile apps will only be used once. This has been the case for websites since the beginning and it will always be this way. But good quality apps and websites are already showing that when the service warrants it, users will come back again and again.

How much does it cost to develop a mobile app on iPhone, Android and other platforms?

The most frequently asked question we hear about mobile app development is: "How much does it cost to develop a mobile app?"

The easiest way to answer will be with a counterquestion such as "How much does it cost to develop a website?" But this clearly is not very helpful. Although it is a difficult question to respond to we will make an attempt to give our clients and partners the answer they are entitled to.

The budgets quoted here are based on the costs of outsourced development. Our experience and feedback from clients is that this is almost always cheaper than in-house development when taking into account total costs of internal resources including specification, wireframes, design, planning, development, several delivery iterations and quality assurance.

1. Developing an app for iPhone only

iPhone is the easiest platform to develop for to start with. The UI is well defined, the development tools are great for creating apps with basic content and web feeds and the more advanced functionalities are well documented. More advanced iPhone apps with back-end integration, non-standard animations and apps with a lot of media handling require completely different development skills and therefore developers with many years of programming experience.

Budget for:

• Simple apps: 10-20.000 euro
• Average cost of branded apps: 30.000 euro
• Advanced apps 60.000+ euro

The costs of iPad apps are currently slightly higher as they require even more finishing work on the UI.

2. Developing an app for Android only

Developing good looking Android apps is considerably more difficult than iPhone apps. The main reason is that the SDK provides less default UI components which means that you can basically make the apps look however you want (more about this in a separate blog). In addition to this, Android is more designed for developers with several years of experience in programming Java, whereas iPhone requires very little to start with. For more advanced apps and games the complexity is the same or you might actually consider Android to be purer. Furthermore there are differences in the development language. Android has more fragmentation as there are currently 10 handset manufacturers with over 80 devices that use Android in comparison to only one for iPhone. There are also 4 different screen resolutions (starting at 240x320), more input mechanisms (e.g. Qwerty keyboards) and multiple OS versions that need to be supported. Therefore the QA period is usually about 1-2 weeks longer for Android and more resource intensive.

Budget for:

• Simple apps: 15-25.000 euro
• Average cost of branded apps: 40.000 euro
• Advanced apps 60.000+ euro

3. Developing for Blackberry only

The complexity and cost of developing for Blackberry are similar to Android. Some of the challenges to face are the many OS versions currently running, the range of screen resolutions and the requirement to cover both touch screen and Qwerty keyboards.

Budget for:

• Simple apps: 15-25.000 euro
• Average cost of branded apps: 40.000 euro
• Advanced apps 60.000+ euro

4. Cross platform development for iPhone and Android

With normal coding standards there is very little synergy between Android and iPhone development and few developers that can develop for both in a proficient manner. This means that most of the time the costs are the same for the second platform as for the first platform, excluding functional specification. Even the user flows and designs are different since Android uses the menu key and back button differently and supports multitasking on all devices.

There are various different ways to reduce the cost of cross platform development (see our blog next week on this subject). During the last couple of years Golden Gekko has taken on this challenge and tried all methods. We have finally developed our own framework for more efficient development of native apps for each platform. This currently reduces the average cost by more than 30% for the second platform but the goal is to fall below 50% in the long term and at the same time vastly reduce ongoing maintenance costs. In some cases we were already able to do so by compromising on user experience and functionality.

Budget for:

• Simple apps: 20-37.000 euro
• Average apps: 58.000 euro
• Advanced apps: 100.000+ euro

5. Other platforms

• WebOS (Palm) and other Web Runtime platforms (JIL, Opera, OVI, etc) – Budgets are similar to iPhone development to cover one platform and comparable to Android to launch web based apps on multiple platforms

• Windows Mobile – Budgets are similar to iPhone to support one OS version (e.g. 6.5) as Microsoft provides great development tools and closer to Android for multiple OS versions

• Symbian – The 2nd most complex platform for development due to lack of skilled developers, slightly out of date SDK and complexity of e.g. memory management . This means that the budgets are currently 30% higher than e.g. Android

• Java ME – Budgets are similar to Android with the platforms used by Golden Gekko but with higher QA cost depending on the number of target devices for each market

• Meego/Qt – Too early to tell but we believe budgets will be similar to Android

• Samsung Bada – The most complex platform to develop for due to lack of maturity of the SDK. We currently recommend using Java ME on Samsung Bada phones

Update version:

For an updated version of this blog please visit:
http://goldengekko.blogspot.com/2011/04/update-what-is-cost-of-developing.html

To predict the future we must first understand the past. Therefore this year’s top 10 list consists of the top 5 activities in mobile 2009 and our top 5 predictions for 2010.


Top 5 Mobile Activities 2009

1. The year of mobile marketing Every year for the last six years some analyst, media agency, operator or handset manufacturer has forecasted that the next year will be the year of mobile marketing. We are happy to say that from our perspective 2009 was the year when mobile marketing took off. The past 12 months have been incredible in terms of interest around mobile marketing, despite a very difficult financial environment for the advertising industry.


The tipping point had nothing to do with particular media spend on mobile or reaching critical mass in consumer uptake of mobile services however. Instead the main indicator to us was that for the first time brands and businesses across the board took a spontaneous interest in mobile marketing. The number of briefs directly from brands and agencies sky-rocketed compared to previous years and although not every brief resulted in a project we now know that the demand is there. The second indicator was that Google acquired Admob for 750m USD showing that the major internet players are now getting serious about mobile.
Finally we can say goodbye to the year of mobile marketing and concentrate on building a long term profitable marketing channel together with partners and customers.

2. Shift from advertising to marketing In the last couple of years we have moved from a world with impressions to a world with engagements and 2009 was the break-through year with more mobile marketing budgets being invested in the mobile websites and apps than display advertising including search. This trend is in contradiction to most forecasts by analysts such as Gartner, Strategy Analytics, Yankee Group and eMarketer. In reality it has meant that the growth in mobile display advertising was very small in 2009 despite the fact that overall mobile marketing budgets increased with somewhere from 20-50% depending on source. We believe that the trend is more positive as it shows that brands want to engage customers and not only hit them with ads.

3. Appstore explosion 2009 was the year of app mania.
• Apple appstore hit 2 billion downloads and 100.000 available apps
• Marketers across the world started talking about iPhone apps as the must do activity in any digital marketing strategy
• A myriad of new appstores were launched including Nokia OVI, Blackberry App World, Windows Market, Orange Appstore, Samsung Appstore, Vodafone 360 and more
• Existing independent appstores such as Getjar, Mobango, Mobile9 grew exponentially
• The Android appstore started off slowly but accelerated and reached 20.000 apps by the end of the year
• Innovative new app storefronts & reviews sites launched including mplayit on Facebook
In summary: “There’s an app for that!”

4. Increased budgets With increased attention of mobile marketing among marketing planners and brand managers budgets increased despite the tough financial markets as mobile was seen as a necessity to differentiate or in some cases to keep up with the competition. The biggest mobile budget of the year was most likely Nokia to promote Ovi but other more traditional brands such as Volkswagen and Coca Cola also assigned low to medium six digit budgets.

5. Smartphone craze The main driver of the app mania and increase in mobile browsing was continued uptake in smartphone sales lead by Symbian, Blackberry and iPhone. Marketers were surprised by Q3 figures showing that iPhone is still number three in sales despite 80% of the media attention. What it shows is that the battle is not won yet.


Source: Canalys. 2009 unit figures calculated from reported market share in new sales


Top 5 Predictions for 2010

1. Improved efficiency in mobile service development In 2009 the cost of mobile app and mobile website development went up substantially due to a combination of lack of skilled resources and an immature market. In 2010 we expect to see more standardised tools, enhanced processes and improved efficiency as mobile becomes integrated into the overall marketing strategy. We hope and believe that this means that more time and resources can be spent on critical elements of the user experience of mobile including design and usability testing.

2. Mobile becomes a business critical platform With companies starting to generate substantial amounts of business, the mobile platform becomes a business critical service and not just a campaign channel. Companies such as Pizza Hut, BMW, Coca Cola, McDonald’s, Lufthansa, etc have already managed drive acquisitions as well as new revenues from the mobile and the focus will continue during 2010. This may also slow development down for a while as departments’ battle about the ownership of budgets and resources but the long-term implication is that the mobile platform will become just as important as the web.

3. Increased mobile platform fragmentation In 2010 most marketers will shift from doing an iPhone app for PR value to planning mobile services and campaigns that will reach the widest possible audience within their target segments. This means delivering across multiple mobile platforms (iPhone, Android, Java, Blackberry, Windows Mobile, etc) and channels (apps, mobile websites and messaging/SMS) which a high degree of complexity. With the number of mobile platforms still on the rise (Samsung Bada, Vodafone 360 widgets, Palm Pre, etc) mobile specialists will have a big responsibility in making a complex environment simple without dumbing it down. The starting point of any mobile marketing strategy will be to build a mobile website that works across all platforms as the baseline but this won’t meet the consumer demand for a great user experience. The objective should always be to offer the best user experience for each platform and this means delivering a mix of mobile web and mobile apps for many years to come.

4. iPhone growth slows down, Android picks up and others stay neutral The growth of iPhone sales slows down as mobile operators reduce subsidies and promotions for the device whereas Android with a more mobile operator friendly model picks up with new devices from LG, Samsung, Sony-Ericsson and Motorola. The operators will also continue to promote other platforms such as Blackberry, Windows Mobile and LiMo as well as feature phones to avoid domination by Google.

5. Mobile network collapse under traffic load AT&T has seen a 5000% increase in mobile data network traffic over the last three years and with only 3-4% penetration the iPhone made up 50% of all mobile data traffic in the US during 2009. O2 in the UK has seen a similar increase in traffic resulting in network outages, slow network speeds and customer dissatisfaction. At the same time mobile operators will not and cannot keep up with the demand due to shareholder pressure to keep capex investments at a minimum and maximize short term profits. Our prediction is that mobile network reliability and performance in 2010 will get considerably worse with an even greater increase in smartphone sales, uplift in usage and more mobile video & music services launched. The short term solution by operators will be to shift more traffic to wifi networks but with the lack of open wifi infrastructure in Europe this won’t help much. Longer term capacity will build up thanks to competitive forces and consumer demand for a reliable service.

Happy New Year 2010!


This article was published in a shorter version on http://www.gomonews.com/top-10-activities-and-predictions-in-mobile-2009-to-2010/

Lynx Mobile 2.0: Lynx launches additional weapons of mass seduction following the success of Lynx FX

Considering that the Lynx mobile campaign was the most talked about and awarded mobile marketing campaign in 2008 this one went by quite unnoticed. A couple of weeks ago Unilever launched 3 new weapons of mass seduction (flirting tools) for the mobile.

Our latets favorite is Say Cheese with the following description:
Action speak louder than words. The latest clever mobile tool help you chat up girls. Simply give the girl your mobile and ask her to take a photo of you. Then when she presses the button, your cheeky message to her will appear on the screen instead. A fool proof way to break the ice.

The apps are available for over 500 devices including Nokia, Sony-Ericsson, Samsung, LG, Motorola, Blackberry, etc. To download the latest apps visit m.lynxeffect.com on your mobile or www.lynxeffect.com on your computer.

Good luck with the flirting!

Golden Gekko Launches Mobile App for BBC Ashes to Ashes

Golden Gekko Develops Mobile app for BBC Ashes to Ashes. Check it out on http://www.bbc.co.uk/ashestoashes/mobile/

More to follow...