Web or App? Mobile HTML or HTML5 Sites Vs. Mobile Apps Part 2

Our clients, analysts, partners, media and technical nerds all agree on one thing: there is no agreement on mobile apps vs. mobile web. Last week, our Account Director Caroline van den Bergh spoke at the Getjar Conference in London to shed light on the current situation.

Her speech makes clear why there will be no winner in the near future:

1. Rate of Technology Improvement

-        HTML5 is a common standard by WC3 that took 5 years to develop. Getting to the next major release of HTML will take just as long.

       iOS and Android are proprietary development standards with at least one major and several minor releases a year (iOS 5 had more than 1500 new APIs)

Innovation will continue to happen at a much faster pace for apps than for the mobile web. To deliver the latest and greatest new features, hardware, user experience and speed, the only option is apps.

2. Discovery

It is still easier to drive traffic to an app than to a mobile website without spending money on advertising. An app is promoted through the appstores, especially when launched. External sites often review and suggest apps to their readers. This creates  natural exposure, that is not present for sites.

3. Purpose

Frequently used utilities whose features don’t require an internet connection will benefit greatly from apps. Services that are almost completely updated every day such as news may be easier to deliver through a mobile website, although stickiness may increase with an app.

If you are a well known brand and want to benefit from the mobile channel you probably need to invest in both mobile web and apps. In terms of budget, mobile websites are generally much simpler and therefore cheaper. That said, a mobile website and an app of the same complexity will cost about the same, but you'll have to develop the app again for each new platform – porting between platforms simply doesn't get the quality level that our brands expect. 

For more about the cost of developing mobile apps see our previous blogs.

To find out more about mobile web vs apps download the full presentation here.

Mobile App versus Mobile Website: Busting Myths

Many brands find themselves debating whether to develop a mobile website, a mobile application or both. There are many things to consider when choosing a strategy.

A website optimised for mobile is an important part of any long term mobile strategy. For specific campaigns, and complex user interaction, an app often is a better solution. Apps deliver a richer user experience and can therefore create a more intense interaction with customers. A mobile website however, will give broader reach and as they are more accessible to search engines can be a great tool to point users to your service.

 When should you develop a mobile website?

• As the core element of your mobile presence in any long term mobile strategy
• If you expect to get a lot of traffic through search

When should you develop a mobile app?

• If the concept/service you want to deliver is too rich for a mobile website
• If the app is used as a tool that complements an existing web online presence
• To make the service more convenient for your users, often re-locating and re-loading a web site takes a lot longer than starting an app.

  

Common Myths of why mobile websites are better than apps

1. Mobile websites are much cheaper

A mobile website with the same functionality and similar user experience to an app will cost pretty much the same. Especially if you want to deliver it across multiple platforms. However, expectations for a mobile website are generally lower than for an equivalent app. So bringing down the functionality will also bring down the cost. Yet still, the service needs to be tested on the target devices if you want to be certain that it works, which can be fairly expensive.

2. Mobile websites always give access to a wider variety of devices

In theory WAP/XHTML should work on most devices. Differences in browsers, display resolutions, input methods (touch screen or keyboard), API differences, etc. still cause a lot of customization work per device group. For a richer user experience you need to invest in a platform that renders the mobile website correctly for each device.

3. HTML5 will solve all these problems

Unfortunately this is not the case since:

a) The browsers still vary significantly between different platforms, OS versions and in the case of Android between different devices. This is unlikely to change and creates a lot of work for effective QA.

b) The functionality supported by each device is different. HTML5 on mobile devices can integrate with parts of the native functionality such as Location, Messaging, Contacts, Accelerometer, etc.

c) The codecs for video in particular are different depending on the OS

4. It's easier to find a mobile website

If the mobile website is available among the top 5 search results on Google this may be the case. But even this can be challenging since websites and mobile websites are mixed. Also note that you need to implement redirects from your website to your mobile website so that the user gets the best customer experience.

5. A website bookmark is just as good as having the app icon on the phone

One of the greatest advantages of an app is that the icon is or can be visible on the home screen of the device and therefore always a few clicks away. Bookmarks are usually hidden considerably deeper down in the menu structure and therefore used less frequently.

6. People will just use the mobile app once anyway

Some mobile websites and mobile apps will only be used once. This has been the case for websites since the beginning and it will always be this way. But good quality apps and websites are already showing that when the service warrants it, users will come back again and again.

The king of marketing Sir Martin Sorrell speaks about mobile in a keynote at MWC

It is always great to hear what the big boys have to say about the mobile world. Therefore, we were especially excited about Sir Martin Sorrell´s (CEO of WPP) speech at Mobile World Congress this year.

Here are a couple of the highlights:

- WPP sees huge potential for retailers and consumer brands to benefit from apps that tap into location and commerce. "Location targeting is the holy grail that we as advisers on behalf of our clients are looking for."

- "Applications will be a significant opportunity for retailers to open another virtual shop, with the added benefit of it being in consumers' pockets when they are out shopping."

- "Apps will always offer some features that mobile sites cannot, while remaining popular for regularly accessed content such as news, weather and train times."

- "It is likely that mobile apps will be the fat part of the curve in terms of usage, whereas the mobile internet will be the long tail."

It was refreshing to hear someone speak about the balance between apps and mobile websites, considering that marketers frequently take for granted that one will kill the other in a few years. Golden Gekko has always believed that they are complementary and don't compete. We recommend our clients  consider both channels, depending on target audience, richness and purpose.

The speech also highlighted that the industry is still in its fledging stages and major advertising groups such as WPP have barely dipped their toes in mobile yet.

What is the cost of developing a mobile app?

The most common questions we get are
1. What phones should I develop and launch my App for (iPhone, Android, Blackberry, Java, Mobile Web generally, etc)?
2. How much will it cost to develop an app?

Since Golden Gekko might not be seen as an objective source for the answer to these questions we will point you to the Silicon.com has a great article which answers the following questions. How do I convince my CFO to invest in a mobile app? How much does building a mobile app cost? How can you make an app successful? What are the mistakes to avoid?

Read more on http://www.silicon.com/technology/mobile/2010/02/11/want-to-build-a-mobile-app-heres-how-to-convince-the-cfo-39745366/

Recipe for success with mobile apps

I'd like to take the opportunity to update you on what's being going on in the mobile space during the past 6 months and some exciting opportunities going forward. I've tried to pick out the areas that are most relevant for you from our massive knowledge base consisting of over 150 mobile apps and services launched in the past 6 months.

1. Why brands should launch branded mobile apps?
2. In mobile fragmentation is forever. Deal with it.
3. How to choose mobile platforms (iPhone, Android, Blackberry, etc)?
4. Why is mobile web not enough?
5. Producing your own apps using Tino Mobile


1. Why brands should launch branded mobile apps?

Over the past year there has been an enormous hype around iPhone applications in particular and mobile applications in general. After 10 years of uphill struggle, mobile marketing and services finally took off with a big bang. Companies ranging from global consumer brands such as Coca Cola, Mercedes, Kraftfood, Nike, Zara and Pizza Hut to small and medium size organisations including festivals, restaurants, local touristboards, hotels and publishers.

An overwhelming 64.8% of marketers and publishers reported planning to invest in mobile apps this year, according to a December 2009 survey conducted by DM2PRO and Quattro Wireless. The most successful from a reach perspective are no doubt those with a great entertainment value (e.g. iPint, Barclays Waterslide, Volkswagen Polo Challenge and Malibu Bowling) while the ones delivering the greatest ROI are applications that provide a relevant
service to customers (North Face Snow Report, Yellow Pages, Timeout sponsored by Smirnoff, Absolut Vodka cocktail guide, etc). 25.000 people using a branded application every week potentially generates a lot more value than half a million people downloading a game which they play ones.

Rory Sutherland, Executive Creative Director at OgilvyOne probably describes it in the best way when talking about "mobile" advertising: "Never dismiss branded utility. It's a lot easier to be repeatedly useful than repeatedly funny."


2. In mobile fragmentation is forever. Deal with it.

A couple of weeks ago TechCrunch had a great article about mobile fragmentation by Richard Wong at Accel Partners. The article (http://techcrunch.com/2010/03/04/mobile-fragmentation-forever/) highlights the fact that there is no long or short term solution to fragmentation and nor is there a simple answer to which platforms companies should invest in. As one of the pioneers in cross-platform development Golden Gekko has invested heavily in R&D and education of customers and partners. We have managed to make it easier and more cost efficient to develop and maintain cross-platform apps but there is still no simple solution. Multiplatform development platforms work for simpler apps but in reality there is no out-of-the-box solution if you want to deliver the best experience for each platform.
Our recommendation is

1. Plan for cross-platform support from day one unless you are absolutely certain that you only want to launch on one platform - fixing it later is very expensive
2. Ensure that your development partner has the experience to develop for multiple platforms and that if an porting tool or multi-platform tool is recommended that you understand the limitations agree on processes and scope for design, testing, acceptance, appstore uploads and other distribution early on for each platform as this will save you a lot of time and effort throughout the project

3. How to choose mobile platforms (iPhone, Android, Blackberry, Java, Widgets, etc)?

The number of mobile OS platforms and development SDKs keep on increasing with new platforms including Samsung Bada, MeeGo, 5+ different widget platforms, Palm Webapps, Windows Mobile 7, etc. Which platforms should I chose?
We think there are 4 key considerations:

1. What is your objective? PR or Mass market reach?
2. Who is your target audience? Markets? Niche segments?
3. Where will you get the most attention for the least money? Many operators and handset manufacturers offer very attractive distribution deals.
4. How much are you willing to spend?

Our platform recommendations vary from case to case but our general advice is:

• PR, communication and experience - iPhone apps
• Innovation & controversial - Android is the first choice as there are few restrictions in terms of APIs and approval
• Youth market - J2ME for non-connected apps
• Mass market reach - Launch on as many platforms as you can afford starting with iPhone and Android
• Business users - Blackberry and J2ME

Android or Java are our preferred base platforms for cross-platform development as there are clear development synergies between J2ME, Blackberry, Android and e.g. widgets whereas iPhone development has limited synergies with anything else. One of the main limitations with J2ME today is that most users won't connect to the network due to issues with settings, data costs, security prompts, etc but the number of downloads for a like for like iPhone and J2ME app is still 5x to the advantage of the J2ME app.

Finally the other key considerations is distribution and media spend. Many of the handset manufacturers and operators are desperate to get new innovative apps on their appstores and will therefore give you all kinds of free promotions and traffic. A free promotion by e.g. Nokia OVI could easily be worth 50-100k Euro in media budget and will give you a lot more reach and downloads than an iPhone app would without putting the same kind of media budget behind it. We are currently getting similar offers from Vodafone, O2, Samsung, RIM/Blackberry and various other partners so it's always worthwhile discussing these opportunities.


4. Why is mobile web not enough? Consumers are disappointed with mobile web experience.

A recent survey of 1001 mobile Web users found that users have high expectations for mobile Web performance. Ultimately, the majority stated they expect Web sites to load as quickly, almost as quickly, or faster on their mobile phone, compared to their home or work computer.

The survey "Why the Mobile Web is Disappointing End-Users" also revealed how unsatisfactory mobile Web experiences can negatively shape a consumer's opinion of an organization. In the survey:

• 60 % of respondents have encountered problems when accessing websites on their mobile phones in the last 12 months
• More than half are unlikely to return to a Web site that they had trouble accessing from their phone, and 40 percent said they'd likely visit a competitor's mobile Web site instead.

What do we think?

The mobile web is great for text based services like news, search, directory, etc but as soon as you want an interactive experience with maps, embedded video & sounds, location, animations or anything more advanced then apps are currently the best solution.

For more information about the survey see a summary here http://www.slideshare.net/Gomez_Inc/gomez-mobile-web-experience-survey-why-the-mobile-web-is-disappointing-end-users


5. Producing your own mobile apps using Tino

Finally we want to give you an update on our self-service tool for mobile apps Tino Mobile. Tino allows you to produce your own mobile apps with more standardized features. This does not replace bespoke development of innovative new apps but allows all kinds of great apps to be produced.

During the past 3 months we've continued to enhance the tool with

• New features including carousels, embedded video and audio, questionnaires, more flexibility for image/text formatting, SVG fonts, banner ads and lots more
• Major UI enhancements for larger screens
• Enhanced device support for Blackberry
• Making the online tool easier to use

During the coming month we will also introduce support for Android and iPhone as well as a myriad of other features.

If you want more information visit http://tinomobile.com or contact us for an online demo.


Magnus Jern, CEO