It's the last day of 2008 and everybody is looking back at the year and making predictions for the year ahead. While others are are doing this we will look ahead and focus on the actions required to meet the challenges and opportunities in 2009. The current financial climate is the most talked about challenge with the most common advice being to buckle up and sit still until things improve. For mobile marketing and services we disagree. Even with a financial meltdown there are still great opportunities ahead and that by tackling the challenges highlighted here the mobile marketing industry and in particular Golden Gekko will continue with high two digit growth in 2009.
1. From awareness to transactions
One of the great advantages of the Internet is that there is a direct measurable path from driving awareness of a product (banners, videos, interactive websites, etc) to generating transactions whether it is for travel, physical goods on Amazon or a subscription for an online magazine. Although the mobile may not be able to compete with e-commerce it has another even greater advantage. With the mobile we can link advertising through any media (TV, Radio, Web, Print, etc) to transactions using mobile coupons and ticketing on the high-street. The technology is already available in e.g. 50.000+ retailers across the UK and over 80% of all food food retailers in Sweden but currently not being used due to lack of awareness among marketers and training. Let's quit talking about how difficult it is and just make it happen. I know we will!
Action in 2009: Join together to make mobile transactions happen on a mass market scale across Europe.
2. Stop talking about measurements and start measuring
One of the key barriers to the success of mobile advertising highlighted by the industry in 2008 has been lack of standards for measuring. To tackle this the industry has set up various committees in the IAB, MMA and GSMA with the intention of establishing common metrics and standards. We think however that the attention to this issue is vastly overstated. The MMA has done a fantastic job establishing standards for mobile display advertising although additional improvements will be required over time. The challenges with mobile advertising metrics are almost exactly the same as for the Internet including targeting, impressions, click-through-rates, fraudulent behaviour, etc. Nor is the technology something unique or complicated. So, let's stop using metrics as an excuse for major brands and agencies not investing more money in mobile advertising and focus our energy on delivering great results and proving that they will generate great value with or without perfect metrics.
Action in 2009: Get on with it and deliver the ads, metrics and reports that the clients and partners are asking for.
3. Beyond the iPhone
2008 has certainly been the year of the iPhone and Golden Gekko has received at least one request for an iPhone application every day during the last couple of months despite the fact that the iPhone has limited reach and some major drawbacks in terms of functionality and more specifically distribution. The iPhone has been great for highlighting the need and opportunity for downloadable applications and the creative freedom that applications give brands, agencies and developers. The iPhone is however not the only phone that can deliver a great customer experience. Most of the 10.000+ iPhone applications available on iTunes could just as well have been delivered on the Nokia N95, Blackberry Bold, Samsung F480, Sony-Ericsson C905 or X1, Motorola RAZR2, LG Viewty, HTC Touch and of course the G1. The user experience on the iPhone is great with flashy graphics but the enabling technology for great mobile applications is available on almost any phone which means that mass market reach is possible today.
Action in 2009: Continue to develop great iPhone applications but also show that great applications and services can be delivered to almost any mobile phone enabling mass market reach today!
More challenges will follow as soon as we have tackled the ones above so expect a new top 3 list...
We look forward to a fantastic year for mobile marketing in 2009 and until then Happy New Year!
Golden Gekko
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